Docfluent was created because American medicine still runs on fax machines. Faxing is secure, it's familiar, and it's universal. The only modernization in this arena, however, involved moving from physical fax machines to digital delivery platforms. This “update” did nothing to solve the very real problem of seamless and timely delivery of records to administrative medical staff and EHRs. The amount of work required to get these very necessary and important documents to the correct people is often unknown, and the process tends to be quite disorganized. It is, in most cases, unmonitored by higher level administration, and many important documents get lost in the paper or digital stacks. Docfluent was created as a solution to this mess.

Spending 14 years in medical transcription, you learn quite a bit about medical records and the way information is shared in this industry. Broaching topics with clients such as interoperability or inter-office communication typically induces passionate, opinionated responses or, on the opposite spectrum, an expression of fatigue stemming from the never ending deluge of information transfers. Docfluent seeks to relieve the manic nature of the process and provide clarity where there historically was none. Everyone believes in better alternatives to fax and snail mail. Docfluent delivers just that.

EHRs were designed to do three things really well: store medical data in a central location for quick and easy retrieval, optimize the process of submitting claims for reimbursement, and transmit medications to pharmacies digitally. To be fair, the EHR was never supposed to be the end all be all for your practice. Just as you can’t claim to have an answer to every problem your patient might have, the EHR isn’t built to solve every challenge your practice faces. It needs help. It needs a team to solve the challenges it can’t, like ensuring patient records eventually end up its system where they're supposed to. EHRs do not document encounter notes, they simply store them. EHRs cannot code and bill claims. They can merely assist in facilitating the delivery of those claims. EHRs don’t decide what medications a patient gets, they help transmit those requests to the right place. This creates a gap that you are most likely filling with software, with third party services, and/or internally with your own staff.

You would be hard pressed to find a physician who would claim their EHR saves them time throughout the day. Physicians have the burden of creating the records required for billing. Today, physicians spend a great deal of time documenting their encounter notes. They are most likely doing this through the use of scribes, voice recognition, self-typing/using templates within the EHR itself, or using a medical transcription service. This is because the EHR has been designed to take over once the records are ready to be stored, billed, and have medications submitted to a patient’s pharmacy.

Docfluent helps fill the gaps that EHRs can't in terms of how you manage records and requests you receive from outside providers, insurance companies, and pharmacies. Chances are, you are receiving this information through your fax machine or through a fax service. It might even show up directly into your EHR, but if it does, your internal staff then has to sort through each record, figure out where it needs to go, make sure the appropriate people receive it, and then scan/attach each record into your EHR. All of this takes a lot of time and effort, but you have to do the work so the EHR can store them. It is important that the records make it into the chart before the patient’s next visit because the physician will have to reference that information.

You need Docfluent. Docfluent doesn’t sleep. It works for you 24 hours a day, 365 days a year. All records you receive are processed into your EHR or charting system within 24 hours of receipt. Everything is accounted for and nothing is lost. Everything is sorted for you so you don’t have to. You will save time, money, and the records will be where they are supposed to be, when they're supposed to be. Your providers and staff will thank you. Finally, your EHR can do its thing.